COVID-19 Services Update


Impact North Shore is offering services virtually and in person. Our site is open to the public for drop-ins, one-to-one appointments and group services and classes.

For more information on our services, please call our office at 604-988-2931 or contact us via email:


Health and Safety Measures:

Impact North Shore is implementing the following protocols to protect the health and safety of staff and clients. These protocols are reviewed and updated on a continuous basis according to new public health information and guidance.   Additional Information on Impact North Shore’s health and safety measures can be found here: Impact-North-Shore-Safety-Plan-February-17-2022-003.pdf (


Staying Home When Sick:

  • Staff, clients, volunteers, and visitors must not come to the office if they have any COVID-19 symptoms even mild ones (which include fever, chills, loss of sense of smell or taste, cough, shortness of breath or difficulty breathing, sore throat, loss of appetite, runny nose, sneezing, extreme fatigue or tiredness, body ache, headache, nausea or vomiting, and diarrhea). For more information on COVID-19 symptoms: Symptoms (


Masking Requirements

  • Staff, clients, volunteers, and visitors are required to wear, at minimum, a surgical/medical grade mask when in the office. Masks are available at the front desk.


Distancing Protocols:

  • Distancing protocols are in place. Everyone should respect personal space at all times and maintain physical distancing to the extent possible given space limitations (e.g. during workshops or classes).

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How to Get Vaccinated

Visit this website to get all the information you need about getting vaccinated. Information is available in multiple languages.

How to Get Vaccinated for COVID-19 – Province of British Columbia

Impact North Shore Safety Plan

Please click the link below to see our COVID-19 Safety Plan.

Impact North Shore Safety Plan

Mental Health Resources

Mental Health Resources

It is always important to look after your mental health, but it is especially important during times of increased stress and anxiety. Please review these resources for information on how to take care of your own mental health, and support the mental health of your family.

Mental Health Support Line: 310-6789

This line will connect you with the Suicide crisis line and other distress lines as needed.

For more mental health resources, including resources for children, please see this document: Mental Health Resources_Nov 2021

Farsi PDF

Mandarin PDF 

Korean PDF

Important Information on COVID-19

Please refer to the resources below for information on COVID-19 and how to protect yourself and the community. Please be advised that this information continues to change rapidly.  As such, we recommend that you visit the website links provided for the latest updates.

Key information on COVID-19:


The most important thing you can do to prevent infection and protect loved ones is to wash your hands regularly and avoid touching your face.  To help reduce your risk of infection:

  • Wash your hands often with soap and water for at least 20 seconds. Using soap and water is the single most effective way of reducing the spread of infection.
  • If a sink is not available, alcohol-based hand rubs (ABHR) can be used to clean your hands as long as they are not visibly soiled. If they are visibly soiled, use a wipe and then ABHR to effectively clean them.
  • Do not touch your face, eyes, nose or mouth with unwashed hands.
  • Cover your mouth and nose with a disposable tissue or the crease of your elbow when you sneeze or cough.
  • Regularly clean and disinfect frequently touched surfaces.
  • Do not share food, drinks, utensils, etc.

Physical Distancing:

There are many ways to practice physical distancing:

  • Limit activities outside your home
  • Work from home
  • Use virtual options to connect with others
  • If you are out in public, keep 2 metres between yourself and others.
  • ‎Keep your hands at your side when possible
  • Stay home when you are sick
  • Cough into your elbow or sleeve
  • Avoid social activities in large gatherings
  • Greet with a wave instead of a handshake, kiss, or hug
  • Exercise at home or outside
  • Get groceries and medicines at off-peak times

Other useful information on COVID-19:

Safety at Home

Families can have a very challenging time as they respond to the COVID -19 crises by staying at home. It is well researched that in times of social stress, violence in the home can increase. Please reach out if you are experiencing abuse in your home, or if you are not sure your children are safe, connect with

Battered Women’s Support Services:

Tel: 604-687-1867 or toll-free at 1-855-687-1868

Text: 604-652-1867 or Email


If you are in immediate danger please call 911.

If you are experiencing feelings of extreme distress, crises or you are feeling that life is not worth it or if you or someone in your family are having thoughts of suicide please call 1-800-784-2433 (1-800-SUICIDE), or call your local crisis centre. You can also receive support from the following services:

Anywhere in BC 1-800-SUICIDE: 1-800-784-2433
Mental Health Support Line: 310-6789
Vancouver Coastal Regional Distress Line: 604-872-3311

Online Chat Service for Youth: (Noon to 1 am)
Online Chat Service for Adults: (Noon to 1 am)

Kids Help Phone: 1-800-668-6868 (24/7) or Text 686868 or Live Chat:

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