COVID-19 Services Update


Impact North Shore is offering services virtually and in person. Our site is open to the public for drop-ins, one-to-one appointments and group services and classes.

For more information on our services, please call our office at 604-988-2931 or contact us via email:


Staying Home When Sick:

  • Staff, clients, volunteers, and visitors must not come to the office if they have any COVID-19 symptoms even mild ones (which include fever, chills, loss of sense of smell or taste, cough, shortness of breath or difficulty breathing, sore throat, loss of appetite, runny nose, sneezing, extreme fatigue or tiredness, body ache, headache, nausea or vomiting, and diarrhea). For more information on COVID-19 symptoms: Symptoms (



  • Masking is encouraged and appreciated. Masks are available at the front desk.


Personal Space:

  • Everyone should respect personal space at all times and maintain distancing to the extent possible given space limitations.

How to Get Vaccinated

Visit this website to get all the information you need about getting vaccinated. Information is available in multiple languages.

How to Get Vaccinated for COVID-19 – Province of British Columbia

Mental Health Resources

Mental Health Resources

It is always important to look after your mental health, but it is especially important during times of increased stress and anxiety. Please review these resources for information on how to take care of your own mental health, and support the mental health of your family.

Family Services North Shore: 604-877-4381 or 236-982-9871

Crisis Centre of BC Suicide Line: 1-800-784-2433 (1-800-SUICIDE)

Mental Health Support Line: 310-6789

Vancouver Coastal Regional Distress Line: 604-872-3311

Seniors Distress Line: 604-872-1234

Family Services North Shore

Canadian Mental Health Association

Here to Help BC

Here to Help BC in Multiple Languages

Bounce Back Program BC

COVID-19 Self-Care and Resilience Guide

Mental Health Resources in Multiple Languages

Mindfulness and Self Help in Multiple Languages

Living With Worry and Anxiety Amidst Global Uncertainty in Multiple Languages

This is a time of uncertainty and may provoke anxiety, not only in adults but also in our children. If you are a looking for ways to cope during this public health crisis. Here are some useful resources:

Kids Help Phone: 1-800-668-6868 or text CONNECT to 686868

NVSD Ways to Manage Stress and Anxiety and Support Children

NVSD Social Emotional Learning and Mental Health

Caring for children in the COVID-19 Crisis

World Health Organization – Helping Children Cope with Stress During the 2019-nCoV Outbreak

Kids Help Phone – COVID-19



Farsi PDF

Mandarin PDF 

Korean PDF

Important Information on COVID-19

Please refer to the resources below for information on COVID-19 and how to protect yourself and the community. Please be advised that this information continues to change rapidly.  As such, we recommend that you visit the website links provided for the latest updates.

Key information on COVID-19:

Prevention & Risks

BCCDC has developed a toolkit to prevent infection and spread in the community. The toolkit shares key prevention tools including:

  • COVID-19 Vaccines
  • Masks
  • Open Spaces & Air Flow
  • Clean Hands
  • Clean Surfaces
  • Safer Gatherings
  • Treatment Options
  • At-Home Tests

The toolkit is available in English and 13 other languages including Farsi, Korean, and Chinese.

Other useful information on COVID-19:


Safety at Home

Families can have a very challenging time as they respond to the COVID -19 crisis by staying at home. It is well researched that in times of social stress, violence in the home can increase. Please reach out if you are experiencing abuse in your home, or if you are not sure your children are safe, connect with


Battered Women’s Support Services:

Tel: 604-687-1867 or toll-free at 1-855-687-1868

Text: 604-652-1867 or Email


If you are in immediate danger please call 911.

If you are experiencing feelings of extreme distress, crises or you are feeling that life is not worth it or if you or someone in your family are having thoughts of suicide please call 1-800-784-2433 (1-800-SUICIDE), or call your local crisis centre. You can also receive support from the following services:

Anywhere in BC 1-800-SUICIDE: 1-800-784-2433
Mental Health Support Line: 310-6789
Vancouver Coastal Regional Distress Line: 604-872-3311

Online Chat Service for Youth: (Noon to 1 am)
Online Chat Service for Adults: (Noon to 1 am)

Kids Help Phone: 1-800-668-6868 (24/7) or Text 686868 or Live Chat: